MyAirlineFare.com values your privacy and is committed to protecting your personal information. This Data Protection Policy outlines how we collect, use, store, and protect your personal data when you visit our website or contact us by phone. It also informs you of your privacy rights and how U.S. laws, as well as applicable data protection regulations like the GDPR (General Data Protection Regulation), safeguard you.
This policy is organized in a layered format for easier navigation. You may jump to specific sections of interest. A glossary is included at the end to help clarify legal and technical terms used throughout this document.
Contents:
- Important Information & Who We Are
- What Data We Collect
- How We Collect Your Data
- How We Use Your Data
- Disclosures of Your Data
- International Transfers
- Data Security
- Data Retention
- Your Legal Rights
- Glossary
1. Important Information & Who We Are
Purpose of This Privacy Notice
This privacy notice explains how we collect and process your personal information when you interact with MyAirlineFare.com, whether by browsing our website, making a booking, or contacting our support team by phone. It also includes any data you provide when subscribing to our newsletter or participating in surveys or promotions.
This website is not intended for individuals under the age of 16. We do not knowingly collect data relating to minors, except when required to complete a booking made by a parent or guardian. Please read this notice together with any other privacy or data notices we may provide when collecting personal data—this policy is designed to supplement other notices, not override them.
Who Controls Your Data
MyAirlineFare.com is the data controller for the personal data you provide. Any reference to “we,” “us,” or “our” throughout this policy refers to the entity operating the MyAirlineFare.com platform.
If you have any questions regarding this policy or wish to exercise your legal data rights, please contact us using the details below:
Contact Information
Legal Entity Name: MyAirlineFare
Email: support@myairlinefare.com
Phone: +1 (801) 405‑7401
If you believe your data has been mishandled or misused, you may also file a complaint with the Federal Trade Commission (FTC) or your local data protection authority where applicable. However, we encourage you to contact us first so we can address your concerns directly.
Changes to the Privacy Policy
We may update this Privacy Policy from time to time. You are encouraged to review it periodically to stay informed about how we handle your personal data. Continued use of our services or website after changes are made will signify your acceptance of those updates.
To ensure the accuracy of the services we provide—especially for bookings—it’s essential that the personal data we hold about you is accurate and up to date. Please notify us promptly if any of your personal information changes before or during the booking process.
Third-Party Links
Our website may include links to third-party websites, plug-ins, or applications. Clicking on these may allow third parties to collect or share your personal data. We do not control these external websites and are not responsible for their privacy practices. Once you leave MyAirlineFare.com, we encourage you to read the privacy policy of every website you visit.
What Personal Data We Collect
We collect and process different types of personal data to facilitate your travel bookings and improve our services. Personal data means any information that identifies you, either directly or indirectly. It does not include anonymized data.
Categories of Data We May Collect:
- Identity Data: First and last name, username, passport number, date of birth, gender, marital status, and title. In some cases, we may require a copy of your passport.
- Contact Data: Email address, phone number, billing and delivery addresses.
- Financial Data: Payment card details (Note: All payments are securely processed through third-party providers such as Maverick or EMS. We do not directly store or access your financial data).
- Transaction Data: Details of your bookings, transactions, and payments made with us.
- Technical Data: Your IP address, browser type and version, login data, time zone settings, and information about the device you use to access our site.
- Profile Data: Username, passwords, booking preferences, survey responses, and feedback.
- Usage Data: Information about how you use our website and services.
- Marketing & Communication Data: Preferences regarding how you receive marketing and communications from us.
We may also collect and share Aggregated Data for internal analysis and business insights (e.g. how many users visit a specific webpage). Aggregated Data does not identify you personally unless combined with other personal data.
Special Categories of Data
We may process certain sensitive information where necessary to fulfill your travel arrangements. This can include:
- Health data (e.g., requests for medical assistance like wheelchairs or oxygen).
- Dietary needs.
- Pregnancy information, if applicable for travel beyond 28 weeks (subject to medical clearance).
We do not collect any data related to race, ethnicity, religious beliefs, sexual orientation, political opinions, or biometric data.
If You Choose Not to Provide Personal Data
If you do not provide certain information required by law or necessary to fulfill a booking, we may not be able to process your request. If this happens, we will inform you at the time and cancel the request as needed.
3. How Is Personal Data Collected?
We collect your personal data through a variety of methods, including:
Direct Interactions:
You may provide us with your name, contact, and financial information by filling out forms, contacting us via phone, email, or any other means. This can happen when you:
- Make a booking through us
- Create an account on our website
- Subscribe to updates or newsletters
- Request marketing materials
- Submit feedback or service reviews
We may also collect and share your information with third-party suppliers (e.g., airlines or travel partners) to coordinate your bookings.
Automated Technologies:
When you interact with our website, we automatically gather technical data about your device, browsing actions, and behavior. This is collected through cookies and similar tracking technologies. You can learn more about this in our Cookies Policy.
Third-Party Sources:
We may receive your personal data from third-party sources including:
- Analytics providers (e.g., Google)
- Advertising networks
- Search information providers
- Payment and delivery processors (e.g., Stripe or other payment gateways)
If you make a reservation on behalf of another individual, you must first obtain their consent before providing us with their personal data. If they wish to amend or delete their information, they can contact us directly, or access their information via your account.
4. How We Use Your Personal Data
We will only use your personal data when legally permitted. The most common situations where we process your data include:
Legal Bases for Processing:
Legitimate Interests:
We use your data to conduct our business, improve our services, and provide a secure customer experience. We assess any potential impact on your rights and ensure your interests are not overridden.
Performance of a Contract:
We process your data to fulfill your booking or travel request, or to take necessary steps before entering into a contract with you.
Legal or Regulatory Obligation:
We may need to process your data to comply with legal requirements.
We do not rely on consent as the primary basis for processing your personal data, except when sending third-party marketing communications via email. You can withdraw your consent at any time.
Purpose of Using Your Data
| Purpose/Activity | Type of Data | Legal Basis |
|---|---|---|
| Registering you as a new customer | Identity, Contact | Performance of a contract |
| Processing bookings and payments | Identity, Contact, Financial, Transaction, Marketing | Performance of a contract, legitimate interests |
| Customer service communications | Identity, Contact, Profile, Marketing | Legal obligation, legitimate interests |
| Protecting our platform and services | Identity, Contact, Technical | Legal obligation, legitimate interests |
| Delivering content and advertisements | Identity, Contact, Profile, Technical, Usage, Marketing | Legitimate interests |
| Using analytics to improve services | Technical, Usage | Legitimate interests |
| Providing service recommendations | Identity, Contact, Profile, Technical, Usage | Legitimate interests |
Marketing
You have control over your marketing preferences.
Promotional Offers
We may use your identity, contact, and profile data to personalize offers and send marketing content that is relevant to your preferences. This is sent only if you have not opted out.
Third-Party Marketing
We do not share your personal data with external companies unless you have explicitly opted in.
Opting Out
You may change your preferences at any time by logging into your account or contacting us via our contact page.
Please note: opting out of marketing communications does not affect data used for booking or transactional communications.
Change of Purpose
We will only use your data for the purposes it was collected for. If there’s a need to use it for a new, related reason, we will notify you or seek your consent if legally required.
5. Disclosures of Your Personal Data
We may share your data with:
- Internal teams at MyAirlineFare.com for operations and IT support
- External third parties such as airlines, hotel providers, and payment processors
- Professional advisers (e.g., auditors, legal firms)
- Government authorities where required by law
- Other companies if we merge, sell, or restructure our business
All third-party service providers are contractually required to safeguard your personal data and use it only as instructed by us.
6. International Transfers
We may share your data with international partners, especially when a booking involves services outside the European Economic Area (EEA). In such cases, we ensure the data receives equivalent protection through:
- Transfers to countries approved by the European Commission
- Standard contractual clauses approved by the Commission
- Transfers to U.S. entities certified under the EU-U.S. Data Privacy Framework
For more information about these safeguards, please contact our privacy team via our website’s contact page.
7. Data Security
We implement strict measures to prevent unauthorized access, misuse, or disclosure of your personal data. Access is granted only to staff or partners who need the data for business purposes and are bound by confidentiality agreements.
If we detect a data breach, we will notify you and the relevant authorities where legally required.
8. Data Retention
We will retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including:
- Service delivery
- Legal compliance
- Accounting or tax reporting
By default, customer data is retained for six years after your last booking. After this period, if no further bookings occur, your data will be securely deleted or anonymized.
You may also request early deletion of your data, subject to legal and contractual constraints.
9. Your Legal Rights
You may exercise the following rights under applicable data protection laws:
- Access your data (request a copy)
- Correct inaccurate data
- Request deletion where legally permissible
- Object to processing based on legitimate interest
- Restrict processing under certain circumstances
- Withdraw consent at any time
To exercise any of these rights, please visit our Contact Us page.
Identity Verification
We may request additional documentation to verify your identity before processing your request. This is to protect your personal data from unauthorized access.
Response Time
We aim to respond within one month of receiving a valid request. For complex or multiple requests, we may require more time and will keep you informed throughout the process.